Compensation Philosophy:

The Macon Water Authority (MWA) compensation philosophy states that the starting salary for each pay grade will be competitive, and fair based on the minimum requirements of each position. For candidates with a combination of knowledge, skills, and experience above the minimum requirements, MWA can offer a starting salary between the minimum and mid-point, with a possibility of a salary closer to the mid-point.

Job Summary:

Performs various administrative tasks to assist the Management team, Customer Care and Metered Services department staff, and other department(s) as assigned.

Responsibilities:

• Administrative
  • Maintain and coordinate scheduling calendars –for management, conference room reservations, time-off and events, meetings, and training.
• Participate in various meetings and take/distribute meeting minutes
• Assist with preparing the agenda and gathering information for staff meetings
• Serve as backup to Supervisors in ADP with employees’ timecards and time-off requests.
• Arrange travel for conferences and other functions, if applicable.
• Process and maintain per diem forms and ensure compliance
• Maintain supply inventory
• Assist and maintain key, gas pin/card, driver assignment, and vehicle logs and contact the necessary persons as required
• Reconcile departments purchasing cards each month
• Process and Maintain reports on orders, invoices, and requisitions
• Track all operating expense purchase requisitions and resulting purchase orders.
• Ensure all vendor services are delivered to MWA and payment processed upon completion of services.
• Maintain service agreement renewals, service agreements, and other signed vendor contracts.
• Maintain individual employee personnel files
• Assist leadership with compiling appraisals to be sent to HR
• Assist with yearly Capital Improvement Project – planning, proposals, and budget analysis; track purchase requisitions and resulting purchase orders; and ensure all purchase orders are executed and work completed.
• Assist with yearly operating budget planning, proposals, and allocation
• Maintain IVR for emergency/office closure communication in the supervisor’s absence.
• Maintain the website for customer service sections, customer communication, and emergency/office closure communication.
• Maintain presentations monthly and for special purposes on the monitors
• Serve as emergency response contact during business hours.
• Ensure customer escalations are directed to the correct staff member for handling
• Compile monthly KPIs and other reports for the departments
• Develop recurring or ad hoc reports in Excel, Cognos, and Microsoft Access at the request of leadership or others.
• Assist with researching, creating, and updating company policies/SOPs.
• Assist with special projects as assigned
• Maintain and safeguard both general and confidential information
• Perform other duties as assigned
• Customer Service
• Maintain and process the correspondence of the customer care inbox
• Assist representatives, as needed (refer to CCR duties)
• Greet courteously and promptly
• Open and sort mail, notify recipients of packages
• Process various portals, issues, alerts, and reminders accordingly
• Process various phone, email, mail, and in-office requests
• Submit various types of work orders
• Maintain various logs
• Assist in Stormwater and Major Account handling

Qualifications:

• Knowledge of office methods and procedures with at least 2 years of work experience in an office environment.
• Computer literate, including 35 WPM typing speed.
• Proficient in MS Office to include Excel and Word
• Strong verbal and written communication and correspondence skills.
• Strong active listening, critical thinking, and troubleshooting skills
• Must have the flexibility to work altered or extended hours including occasional weekends.
• A valid Georgia driver’s license with a clean driving record
• High school diploma or equivalent required.

Physical Requirements:

• Frequent sitting and computer use.
• Occasional bending, stooping, crouching, climbing, or balancing
• Ability to lift to waist level, pull, and push up to 40 pounds.
• Use hands to grasp, write, draw, and operate office equipment.
• Occasional exposure to fieldwork and outdoor exposure